Slots and casino games
Browse our collection of over 3,000 casino games, with providers including Microgaming, NoLimit City and Evolution.
Slot styles and themes
Our slot selection includes 3-reel games, classic video slots, megaways and jackpots. Explore Egyptian themes with Eye of Horus, animal-themed play with The Dog House and fishing action with Big Bass Splash.
Welcome offers and free spins
Choose one casino welcome alternative when its campaign is running. Both are for new customers with United Kingdom accounts who can play casino games and are eligible for our promotions. One welcome offer is available across casino and sports, once per household, even if additional accounts are opened.
Bee Keeper without a deposit
Create your account and opt in within 7 days of opening it to receive 25 Free Spins for Bee Keeper without making a deposit. Each spin is valued at £0.05. All Bee Keeper spins, including the additional reward below, expire 3 days after award if unused, with unused funds removed from your bonus balance.
Extra Bee Keeper spins
For the additional 100 free spins, opt in before depositing and playing, make a minimum deposit of £10 and wager that amount on qualifying slots or live casino games. Aviator, Online Bingo, Virtual Games and all versions of Baccarat are excluded. Complete qualification within 7 days of opening your account and claim the extra reward through the on-screen pop-up.
Use the Get Started prompt to launch the game, or search for Bee Keeper in our casino.
Big Bass Bonanza welcome alternative
To qualify for 150 Free Spins on Big Bass Bonanza during the campaign period, opt in before your first deposit and before playing. Deposit at least £20, then wager at least that much cash from your deposit on casino or live casino games other than Aviator, Online Bingo, Virtual Games or Baccarat in any version. Finish these steps within 7 days of account opening.
Claim your reward through Offers and See Bonus Details, then use the on-screen prompt. Get Started launches the game, which you can also find with the casino search. Spins are worth 10p each and unused rewards expire 7 days after award, with unused funds removed from the bonus balance.
This alternative can be claimed once per qualifying period. Duplicate accounts do not qualify, and account validation and duplication checks may delay bonus credit until satisfactorily completed.
Winnings and bonus conditions
For the Bee Keeper and Big Bass Bonanza welcome spins, there is no wagering requirement and winnings are credited to your real cash withdrawable balance, while our general casino bonus conditions require qualifying-game play-through before release as cash and lock bonuses and their winnings until completion, with remaining bonus funds and bonus winnings forfeited if the requirement is unfinished at expiry.
For both welcome choices, withdrawing your real cash balance does not affect promotion qualification, rewards, prizes or wagering. If sports-betting restrictions affect your account, contact customer services to complete outstanding promotional wagering or use awarded bonus funds.
Our maximum real cash benefit from bonuses or concessions is £10,000 per customer per day, including returns from promotional-cash wagers. The daily window runs from midnight to 23.59 CET. This is a promotional benefit limit.
Each bet can qualify for only one offer. Casino-only bonus funds cannot be used for sports betting. When several casino bonus awards require wagering, they are worked through in award order, one at a time. Minimal-risk wagering does not contribute and can result in removal of the bonus and subsequent winnings.
Bonuses normally credit after all offer requirements are completed. We may request proof of age before applying a bonus if automatic age verification is unsuccessful.
Duplicate accounts may be closed, with bonuses, free bets and winnings from those rewards forfeited. Bonus abuse, syndication or collusion can lead to loss of bonus privileges, exclusion from future offers, forfeiture of winnings or account closure. You can appeal that decision within 14 days of notification, and a senior member of our management considers each appeal individually. That decision is final, and a successful appeal does not prevent later bonus exclusion.
We may withdraw, amend or cancel promotions without notice, with opted-in or accrued offers remaining valid under their original conditions, except where legal or regulatory reasons prevent take-up or completion, including fraud prevention, unlawful behaviour or safer gambling. We may restrict future promotional eligibility and extend exclusions across accounts with our brands. Where qualification is already complete, participation may remain available subject to expiry and other conditions, and associated winnings remain payable.
For these two welcome campaigns, we may exclude participation where we have reason to believe conditions have been breached. Exceptional events beyond our reasonable control may lead to a replacement reward of equal or greater value.
Live casino and game shows
Roulette tables
Choose from our live roulette titles including Immersive Roulette, Mega Fire Blaze Roulette, XXXtreme Lightning Roulette and Auto Roulette.
Blackjack games
Our blackjack range includes Lightning Blackjack alongside classic Blackjack.
Live shows
Play game shows such as Crazy Time, Monopoly Live, Adventures Beyond Wonderland and Sweet Bonanza Candyland. Our live game show providers include Evolution, Pragmatic and Playtech.
Play casino gamesDeposits and withdrawals
Deposits
Fund your account in GBP. We offer Apple Pay and Debit Card for casino deposits. Available payment options depend on your registration country and appear when you deposit, with applicable minimum and maximum amounts displayed.
Use a personal payment account in your own name. Third-party and corporate payment accounts are not permitted. We may invalidate deposits made using methods you are not entitled to use and void the resulting winnings.
Only deposit money intended for betting. We may suspend or close an account if we reasonably believe deposits are being made without that intention, and may have to report this to the relevant authorities.
Notify us when payment details change or a debit card is lost or stolen, or if payment-account identity fraud occurs. In the latter circumstances, we stop accepting further bets until you provide instructions. Failure to update payment details may lead your bank to decline deposits or bets.
Chargebacks, reversals and cancellation of deposits are prohibited, and losses we incur from them must be reimbursed in full on demand. If we suspect a deposit was intended for reversal, we may void winnings. Cancelled, failed or technically affected deposits can also lead to linked bonuses, free bets or winnings being voided, particularly where we reasonably suspect deliberate cancellation after betting.
Withdrawals
Our minimum withdrawal is £5. If your balance is below that amount but at least £1, customer services can assist with withdrawing it. Balances below £1 are not processed.
Cleared real money can be withdrawn at any time once deposits are confirmed and have not been reversed, charged back or cancelled, verification is completed to our reasonable satisfaction, and relevant withdrawal and bonus conditions are met. Delayed verification documents can delay payment.
Payment also depends on there being no legal, regulatory or regulator-directed withholding requirement, and no ongoing investigation or completed investigation decided against you concerning an error, malfunction or interruption, betting irregularities or compromised event integrity, breached sports-governing rules, or reasonable grounds to suspect prohibited practices. Affected transactions can ultimately be voided and funds, including winnings, withheld. Illegal or prohibited practices can also lead to suspension and eventual account closure.
Withdrawals go back to the main deposit method. Where circumstances beyond your control prevent this, we contact you about alternative arrangements and attempt to accommodate your request.
We do not charge for deposits and withdrawals, although we may pass on a reasonable withdrawal processing fee, a charge may apply if a withdrawal has to go to a different payment method, and your bank or payment provider may charge its own fees.
Our sportsbook
Football and racing
Choose football from our homepage coverage to place match bets online or on mobile devices. Select Horse Racing from the homepage or our app for racing bets.
Placing and confirming bets
Your stake cannot exceed the lower of your account balance and the applicable betting limits. We set minimum and maximum stakes for individual selections and show when a proposed bet is outside them. Keep enough funds available, as we may void a bet accepted without sufficient funds or recover the shortfall.
A transaction becomes valid only when accepted, funds are deducted and full payment has been received, subject to our rights to void transactions or withhold funds. Valid transactions receive a unique transaction code. We are not liable to settle transactions without one. Bets placed through Message Us are confirmed back through that channel for you to confirm as correct.
Prices and cancellation
You cannot cancel an accepted sports bet without our written agreement. Prices fluctuate and are available until the advertised event start. Bets accepted after that point are void except in-running or in-play bets, although we may choose to accept a bet after the event has begun. Cash out is available only on certain bets.
Settlement and disruptions
We may withhold winnings and void event bets where evidence concerns compromised integrity, manipulated prices or pools, match rigging, automated betting, erroneous feeds, irregular betting patterns or breaches of betting-integrity rules. Our assessment is reasonable and informed, with governing-body decisions followed by gambling-regulator decisions conclusive. Money owed to us can be taken into account before payment.
During betting interruptions, we may suspend markets, void transactions and return stakes. Errors can lead us to cancel transactions and resulting winnings, including materially incorrect prices or terms, late acceptance, incorrect settlement or incorrectly credited promotional bets. We may instead correct the price or terms and resettle at those applicable immediately before the error.
Funds credited in error are held on trust for us and must be repaid immediately on demand, or may be reclaimed from your balance. Later bets made with those funds may be cancelled and their winnings withheld. Malfunction-related transactions and related winnings may also be voided or withheld, even if similar winnings were otherwise possible or the malfunction was not apparent, with withdrawn winnings repayable on request. Stop using the affected service and contact us immediately if you suspect an error or malfunction.
Except for gaming jackpots, maximum payouts apply per customer per day regardless of stakes or bet count. Amounts above an applicable cap are not paid, and limits aggregate across BV Gaming Limited brands.
Your account and mobile access
Register and sign in
Open an account for your own personal use with accurate details, including your date of birth, residence, home address, email and telephone number. You must be at least 18, legally capable of entering contracts and entitled to gamble under the laws that apply to you. Do not register or use a service where that service is prohibited, use unlawful funds or treat your account as a money-transfer system.
You must not have previously had an account closed by us or another BV Gaming Limited brand, be excluded from gambling, or be covered by an active self-exclusion. Accounts cannot be sold, transferred or acquired from another person. Keep registration details current through your account or ask our customer services team for help.
Access our services through desktop, mobile web and our iOS and Android applications.
Verification
We carry out checks when you open an account and may repeat them later, covering age, identity, affordability, source of funds or wealth, occupation and salary, fraud and other required checks. Provide requested information and documents. We may use manual checks and authorised third parties to verify details.
We restrict or limit accounts until requested documents are received and checks are completed to our reasonable satisfaction, potentially preventing access, transactions or withdrawals. Unsuccessful verification leads to suspension and may ultimately result in permanent closure, with funds withheld where regulation or a relevant authority requires it.
Licence and player funds
Gambling licence
BV Gaming Limited holds a combined remote operating licence from the Gambling Commission of Great Britain under account number 39576. Its licensed activities include casino, remote bingo, real-event betting other than pool betting, virtual-event betting, pool betting and gambling-software manufacture, supply, installation or adaptation.
Customer balances
Customer funds have high protection under the Gambling Commission’s segregation requirements. They are held separately from company funds in an independent trust account established by BV Gaming Limited, with oversight from an independent trustee or external auditor. This separates customer balances from that company’s affairs and keeps funds available for withdrawal even if BV Gaming Limited becomes insolvent.
Your gambling account is not a bank account. Balances earn no interest and do not carry deposit or banking insurance.
Safer gambling tools
Money and time controls
Use our Safer Gambling Portal in your account to set your own deposit limits. Net Deposit Limit supports keeping track of your spending.
| Tool | Purpose |
|---|---|
| Account Overview | Track deposits, winnings, withdrawals and profit and loss |
| My Transactions | View your profit and loss overview |
| Time Matters | Keep track of time and take a break |
| Product Restriction | Find account-closure information |
Self-exclusion
Our Self-Exclusion tool provides information about excluding yourself. During a self-exclusion arranged directly with us or through a multi-operator service we participate in, do not access our services or create or use another account until the exclusion expires and the reopening process is completed. We may block a new account opened in breach, return remaining deposits and decline to refund money wagered or won through it.
You can also join GAMSTOP, the national self-exclusion scheme. We do not control its services and do not accept responsibility if an exclusion through that scheme still permits an account to be opened with us.
If unsettled bets remain when self-exclusion takes effect, we honour them and return winnings through the last payment method used. If payment is rejected, we email for updated payment details. If you do not supply updated bank details within 30 days, we may at our sole discretion donate the funds to charity. Your entitlement remains, and customer services can make the funds available to you.
We use reasonable efforts to enforce safer gambling measures but do not accept responsibility where you deliberately avoid them or enforcement is prevented by circumstances outside our reasonable control, including inaccurate details supplied to bypass controls.
Help and support
Contact our team
Our support team is available 24/7 through live chat and email. Use Message Us or email [email protected] for assistance.
Complaints
Contact us with details of your complaint. If our initial response does not resolve it, request a step 2 complaint. You may then escalate to step 3 after the first two stages are complete.
If a dispute remains unsettled within 8 weeks, either party may refer it to the Independent Betting Adjudication Service, known as IBAS. Let us know so we can issue the referral number needed to proceed. Its resolution binds both parties without removing your right to seek redress in court. For complaints about compliance with licensing conditions, you may contact the Gambling Commission after our final response if you disagree with it.